Malden Warming Center Guest Experience

Hospitality

MWC is operated totally by volunteers who work together to practice hospitality dedicated to creating a warm welcoming place for individuals experiencing homelessness during the harsh New England winters.

Meals & Snacks

MWC provides a full dinner, coffee, tea, hot chocolate, juices, and breakfast to our adult individual guests every day. Snacks & drinks are available throughout the night.

Safe Place

MWC strives to provide a warm safe place during the harshest winter months. We are dedicated to doing all we can to ensure a place that is secure, positive, & welcoming.

Clothing & Toiletries

Thanks to generous donations from our communities, MWC has winterwear, warm clothing, and personal care items available nightly for our adult individual guests.

schedule

Guest Daily Schedule

Activity	Description	Start Time	End Time
Welcome	Obtain a number card from MWC security officer to secure a spot and wait in the parking lot shelter area until 7pm.	4:30pm	7:00pm
Check-In	Guests are called by number (randomized order) to enter. New guest must sign an agreement. State your name, put items in bin / zip-tied bag, & be screened.	7:00pm	7:30pm
Dinner	Receive a full dinner and additional drinks and snacks by request.	7:30pm	8:30pm
Quiet Time	Be quiet and limit volume to be respectful for other guests.	11:00pm	6:00am
Breakfast	Wake up and eat or take a breakfast bag and receive coffee / tea.	6:30am	7:00am
Check-Out	Receive stored items, unbag personal belongings and ready to leave the center by 7:30am.	7:00am	7:30am
Shuttle	Onboard a free shuttle by Old Town Trolley to MBTA Malden Center.	7:15am	7:30am

Address: 529 Eastern Ave, Malden, MA 02148

Open Only between December 1 - March 31

Seven nights a week; 7:00pm - 7:30am

resourcelist

Download Homelessness Services List

Review MWC Guest Agreement

faqs

Guest Daily Schedule

Welcome

4:30pm - 7:00pm

Obtain a number card from MWC security officer to secure a spot and wait in the parking lot shelter area until 7pm.

Check-In

7:00pm - 7:30pm

Guests are called by number (randomized order) to enter. New guest must sign an agreement. State your name, put items in bin / zip-tied bag, & be screened.

Dinner

7:30pm - 8:30pm

Receive a full dinner and additional drinks and snacks by request.

Quiet Time

11:00pm - 6:00am

Be quiet and limit volume to be respectful for other guests.

Breakfast

6:30am - 7:00am

Wake up and eat or take a breakfast bag and receive coffee / tea.

Check-Out

7:00am - 7:30am

Receive stored items, unbag personal belongings and ready to leave the center by 7:30am.

Shuttle

7:15am - 7:30am

Onboard a free shuttle by Old Town Trolley to MBTA Malden Center.

Frequently Asked Questions

Who does Malden Warming Center serve?
- We allow only adult (18 yrs. or older) individuals who are experiencing homelessness to stay overnight. We unfortunately do not allow families, children (0-17 yrs. old), or those individual with persons under 18 yrs. old to stay at our center.
What is your capacity?
- We only allow 25 adult individuals to stay each night at Malden Warming Center between 7pm to 7:30am and all guests must leave by 7:30am.
What does Malden Warming Center provide between 7pm to 7:30am?
- Check out our guest experience and daily schedule by scrolling up on this page or click on this guest experience link or schedule link
What can I expect if it is my first time as a guest at the Malden Warming Center?
- A room monitor volunteer captures your photo, name, gender, and Latin/ethnicity into the tablet. You are asked to sign our guest agreement after reading it. All your medications must be provided to our director or assistant director for safe storage. Then you will place items you plan to use during the night & morning in a clear plastic bin. All other items will not be searched and zip tied in a large plastic bag. Lastly, your body and clothes are wanded for safety reasons. With your bin and zip tied bag in hand, you can choose a cubicle space for your nightly stay.
How soon can I come?
- You can arrive at 4:30pm and stay in parking lot shelter area until 7pm when the center opens. If you leave the parking lot and do not return by 7pm, you may lose your spot.
Can I call ahead and reserve a spot?
- First come, first serve - MWC does not maintain a waitlist. You can also call after 7pm to check if we still have vacant spots for that evening.
What if I arrive physically impaired due to the influence of alcohol and/or drugs?
- You will not be allowed to enter the center that evening.
What if I have alcohol, marijuana, and other drugs and medication?
- Please either leave it in your unscreened zip-tied plastic bag or store it in our safe at check-in.
Can I bring outside food?
- All outside food items cannot be consumed in Malden Warming Center. The guest must put the food in zip-tied plastic bags or throw it out; refrigeration is not provided.
What if I need an item in the zip-tied plastic bag later that night?
- Contact one of our room monitors who will remove the zip-tie, allow you to access the item (excluding outside food, medication, alcohol, marijuana, or other drugs), and re-zip tied the plastic bag. If you access/use any of the excluded items, this will result in a warning or ban.
What if I arrive and the center is at capacity (max 25 guests)?
- You will not be allowed to stay but MWC will still provide a hot dinner and drink, provide clothing or other supplies per request, and use the restroom.
What services do you offer?
- Charging phone, provide your own personal space with blankets and chairs, food (dinner, breakfast, coffee, snacks), and offer clothing, toiletries, etc.

I am looking for help outside MWC Season (Dec 1 - Mar 31), where can I go?
- Please review our Resource List to find shelter and other services you may need.

Malden Warming Center Guest Experience

Hospitality

Meals & Snacks

Safe Place

Clothing & Toiletries

Guest Daily Schedule

Guest Daily Schedule

Frequently Asked Questions

Who does Malden Warming Center serve?

We allow only adult (18 yrs. or older) individuals who are experiencing homelessness to stay overnight. We unfortunately do not allow families, children (0-17 yrs. old), or those individual with persons under 18 yrs. old to stay at our center. ​

What is your capacity?

We only allow 25 adult individuals to stay each night at Malden Warming Center between 7pm to 7:30am and all guests must leave by 7:30am. ​

What does Malden Warming Center provide between 7pm to 7:30am?

Check out our guest experience and daily schedule by scrolling up on this page or click on this guest experience link or schedule link ​

What can I expect if it is my first time as a guest at the Malden Warming Center?

How soon can I come?​

You can arrive at 4:30pm and stay in parking lot shelter area until 7pm when the center opens.​ If you leave the parking lot and do not return by 7pm, you may lose your spot.

Can I call ahead and reserve a spot?

First come, first serve - MWC does not maintain a waitlist. You can also call after 7pm to check if we still have vacant spots for that evening. ​

What if I arrive physically impaired due to the influence of alcohol and/or drugs?

What if I have alcohol, marijuana, and other drugs and medication?

Please either leave it in your unscreened zip-tied plastic bag or store it in our safe at check-in.

Can I bring outside food?

All outside food items cannot be consumed in Malden Warming Center. The guest must put the food in zip-tied plastic bags or throw it out; refrigeration is not provided.

What if I need an item in the zip-tied plastic bag later that night?

Contact one of our room monitors who will remove the zip-tie, allow you to access the item (excluding outside food, medication, alcohol, marijuana, or other drugs), and re-zip tied the plastic bag. If you access/use any of the excluded items, this will result in a warning or ban. ​

What if I arrive and the center is at capacity (max 25 guests)?

You will not be allowed to stay but MWC will still provide a hot dinner and drink, provide clothing or other supplies per request, and use the restroom.

What services do you offer?

Charging phone, provide your own personal space with blankets and chairs, food (dinner, breakfast, coffee, snacks), and offer clothing, toiletries, etc. ​

I am looking for help outside MWC Season (Dec 1 - Mar 31), where can I go?

Please review our Resource List to find shelter and other services you may need.

We allow only adult (18 yrs. or older) individuals who are experiencing homelessness to stay overnight. We unfortunately do not allow families, children (0-17 yrs. old), or those individual with persons under 18 yrs. old to stay at our center.

We only allow 25 adult individuals to stay each night at Malden Warming Center between 7pm to 7:30am and all guests must leave by 7:30am.

Check out our guest experience and daily schedule by scrolling up on this page or click on this guest experience link or schedule link

How soon can I come?

You can arrive at 4:30pm and stay in parking lot shelter area until 7pm when the center opens. If you leave the parking lot and do not return by 7pm, you may lose your spot.

First come, first serve - MWC does not maintain a waitlist. You can also call after 7pm to check if we still have vacant spots for that evening.

Contact one of our room monitors who will remove the zip-tie, allow you to access the item (excluding outside food, medication, alcohol, marijuana, or other drugs), and re-zip tied the plastic bag. If you access/use any of the excluded items, this will result in a warning or ban.

Charging phone, provide your own personal space with blankets and chairs, food (dinner, breakfast, coffee, snacks), and offer clothing, toiletries, etc.