Malden Warming Center Guest Experience
MWC is operated totally by volunteers who work together to practice hospitality dedicated to creating a warm welcoming place for individuals experiencing homelessness during the harsh New England winters.
MWC provides a full dinner, coffee, tea, hot chocolate, juices, and breakfast to our guests every day. Snacks and drinks are also available throughout the night.
MWC strives to provide a warm safe place during the harshest winter months. We are dedicated to doing all we can to ensure a place that is secure, positive, and welcoming.
Thanks to generous donations from our communities, MWC has winterwear, warm clothing, and personal care items available nightly for our guests.
Guest Daily Schedule
Activity | Description | Start Time | End Time |
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Welcome | Obtain a number card from MWC security officer to secure a spot and can wait in the parking lot until 6pm. | 4:30pm | 6:00pm |
Line Up | Can line up at MWC entrance starting 6pm. | 6:00pm | 7:00pm |
Check-In | Give your name, store unsearched items in zip-tied bags, and be screened. New guests must sign our guest agreement. | 7:00pm | 7:30pm |
Dinner | Receive a full dinner and additional drinks and snacks by request. | 7:30pm | 8:30pm |
Quiet Time | Be quiet and limit volume to be respectful for other guests. | 11:00pm | 6:00am |
Breakfast | Take a breakfast bag and receive coffee / tea. | 6:30am | 7:00am |
Check-Out | Receive stored items, unbag personal belongings and ready to leave the center by 7:30am. | 7:00am | 7:30am |
Shuttle | Onboard a free shuttle service to MBTA Malden Center. | 7:30am | 7:45am |
Guest Daily Schedule
Welcome
4:30pm - 6:00pm
Obtain a number card from MWC security officer to secure a spot and can wait in the parking lot until 6pm.
Line Up
6:00pm - 7:00pm
Can line up at MWC entrance starting 6pm.
Check-In
7:00pm - 7:30pm
Give your name, store unsearched items in zip-tied bags, and be screened. New guests must sign our guest agreement.
Dinner
7:30pm - 8:30pm
Receive a full dinner and additional drinks and snacks by request.
Quiet Time
11:00pm - 6:00am
Be quiet and limit volume to be respectful for other guests.
Breakfast
6:30am - 7:00am
Take a breakfast bag and receive coffee / tea.
Check-Out
7:00am - 7:30am
Receive stored items, unbag personal belongings and ready to leave the center by 7:30am.
Shuttle
7:30am - 7:45am
Onboard a free shuttle service to MBTA Malden Center.
Frequently Asked Questions
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What can I expect if it is my first time as a guest at the Malden Warming Center?
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A MWC volunteer captures your photo, name, gender, and Latin/ethnicity into the tablet. You will be given our guest agreement to read and sign. Then we will bag and zip tie all items you do not want to be searched and be screened yourself and your one allotted bag before entering the center.
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How soon can I come?​
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You can be on the property at 4:30pm and able to line up at 6:00pm.​
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Can I call ahead and reserve a spot?
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First come, first serve - MWC does not maintain a waitlist. You can also call to check if we still have vacant spots for that evening.
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What if I arrive physically impaired due to the influence of alcohol and/or drugs?
- You will not be allowed to enter the center that evening.
- You will not be allowed to enter the center that evening.
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What if I have alcohol, marijuana, and other drugs and medication?
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Please either leave it in your unscreened zip-tied/inaccessible plastic bags or store it in our safe at check-in.
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Can I bring outside food?
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All food items must be stored in zip-tied plastic bags; refrigeration is not provided.
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What if I need an item in the zip-tied plastic bag later that night?
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Contact one of our volunteers who will remove the zip-tie, allow you to access the item, and re-zip tied the plastic bag.
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What if I arrive and the center is at capacity (max 25 guests)?
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MWC will still offer you a hot dinner and drink, provide clothing or other supplies per request, and use the restroom.
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What services do you offer?
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Charging phone, provide your own personal space with blankets and chairs, food (dinner, breakfast, coffee, snacks), and offer clothing, toiletries, etc.
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